Support

How does the purchase process work?

The checkout is conducted by Paddle.com. As soon as you complete the checkout, you will be sent an email with personal links to download both macOS and Windows installers. If you've opted in during checkout, you will also receive email notifications when a new version of the plugin is released.

I haven't received the email with download links, what do I do?

• Check your spam folder.
• If the email is not there, it's almost certainly due to a typo in your email address. Since you can't check it after the fact, please contact us and we'll sort it out.

What is the plugin activation process?

We hate dongles and complicated activation workflows, and that's why we use none at all. You simply install the plugin and use it. That's it.

I've lost my download links for a purchased desktop plugin, can I recover them?

Yes, use the form below to get an email with all download links for the products you've purchased. The email has to be the one you've used at checkout. For privacy reasons, the form takes any valid email, but actually sends the message only if associated products are found.

Are your plugins compatible with Apple Silicon?

Yes, all our plugins have been Apple Silicon ready right from the start.

Why no VST2?

Steinberg stopped licensing VST2 to new developers in October 2018. Since we've started developing for desktop in 2020, we are eligible for VST3 only.

Where are the plugins installed?

We use standard designated locations.

macOS:

• /Library/Audio/Plug-Ins/Components
• /Library/Audio/Plug-Ins/VST3

Windows (as designated by Steinberg):

• C:\Program Files\Common Files\VST3

I've installed an AUv3 plugin, but it doesn't show up in my host.

This sometimes happens and we as developers have no control over it. There is a similar macOS issue that can be worked around by terminating AudioComponentRegistrar processes. On iOS, users don't have this amount of control, so:

• Make sure you are looking in the effects section, not in the instruments section
• Restart your iPhone/iPad

What are your plans for Shoom and Xynthesizr?

We plan to release updates to Shoom and Xynthesizr to keep them working through iOS changes, but we're not actively adding features. That said, we're not abandoning the ideas behind these apps and plan to revisit them, although we can't specify any time frames at the moment. If we release sequel apps for Shoom and Xynthesizr, we'll try our best to make them available at a discounted price for existing users.